Terms and Conditions of Use and Subscription

1. Provider Identification

• Provider: [COMPANY NAME]
• Tax ID / VAT No.: [●]
• Registered office: [FULL ADDRESS]
• Email: [CONTACT EMAIL]
• Commercial registry details (if applicable): [●]

For the purposes of these Terms, “Cecilios”, “we”, “us”, or “our” means the provider identified above.

2. Description of the Service

Cecilios is an online software application that enables users to create and manage visual boards and digital pieces for facilitation sessions, including constellation-style sessions, coaching, workshops, trainings, consulting dynamics, and similar professional uses.

The Service is offered as a web-based software solution and may include, depending on the plan and product evolution, features such as board creation, participant access, visual pieces or figures, uploaded images, session management, collaboration, and support functionalities.

The Service is intended to be a professional digital tool. Cecilios does not itself provide psychotherapy, psychiatry, healthcare, regulated counseling, legal advice, emergency services, or any licensed clinical service through the software.

Any facilitation, consulting, coaching, constellation, or therapeutic-type activity conducted by a user through the Service is the sole responsibility of that user.

3. Eligibility and Account Registration

You may use the Service only if:

1. you are at least 18 years old;
2. you have legal capacity to enter into a binding contract; and
3. your use of the Service is not prohibited by applicable law.

To access some or all features, you may be required to create an account and provide accurate, complete, and up-to-date information.

You are responsible for:

1. maintaining the confidentiality of your login credentials;
2. all activities carried out through your account; and
3. ensuring that any persons to whom you grant access through your account comply with these Terms.

You must notify us without undue delay if you suspect unauthorized access to your account.

4. Professional Responsibility and Sensitive Use Warning

Cecilios is a digital facilitation tool. It does not replace professional judgment, training, supervision, informed consent procedures, safeguarding obligations, or legal/ethical responsibilities applicable to facilitators, coaches, consultants, educators, or other practitioners.

If you use the Service in contexts involving personal, family, emotional, psychological, health-related, employment, educational, or organizational matters, you remain solely responsible for:

1. obtaining all necessary permissions and informed consents;
2. assessing whether the session is appropriate for the participant(s);
3. ensuring compliance with professional, legal, ethical, confidentiality, and safeguarding requirements; and
4. handling any crisis, distress, or adverse situation that may arise.

The Service must not be used as a substitute for medical, psychiatric, psychological, or emergency assistance.

You must not represent Cecilios as the facilitator, therapist, coach, advisor, or responsible party for the session outcomes.

5. Free Trial

Cecilios may offer a free trial for a limited period. The existence, duration, eligibility, scope, and conditions of any free trial are determined by us and may change from time to time.

Unless expressly stated otherwise at the time of the offer, a free trial is limited to one per user, account, organization, payment method, or other identifier reasonably used to prevent abuse.

We reserve the right to modify, withdraw, suspend, or terminate any free trial offer at any time, to the extent permitted by law.

If payment details are requested at the beginning of a trial, we will disclose before checkout whether the subscription will automatically convert into a paid plan unless cancelled before the end of the trial.

Abuse of the trial system, including repeated registrations, fake identities, or circumvention methods, is prohibited.

6. Paid Plans, Subscription, and Billing

Certain features of the Service require payment of subscription fees.

Subscription plans, billing periods, features, limits, and prices are those displayed at the time of purchase or renewal, unless otherwise agreed in writing.

Unless otherwise stated, subscriptions renew automatically for successive billing periods equal to the original term (for example, monthly or yearly) until cancelled.

By subscribing, you authorize us and/or our payment processor to charge the applicable subscription fees, taxes, and any other disclosed charges to your chosen payment method on a recurring basis, where applicable.

Prices may be displayed in one currency and estimated in another for convenience. Where payment is processed in a specific billing currency, that billing currency prevails. Your bank, card issuer, or payment provider may apply exchange rates, conversion costs, or fees, which are outside our control.

You are responsible for providing current, complete, and accurate billing and payment information.

If a charge is refused, reversed, or cannot be completed, we may suspend or terminate access to the paid features until payment is successfully received.

7. Taxes

Prices may be shown exclusive or inclusive of taxes depending on the user’s location and the checkout configuration.

You are responsible for any taxes, duties, levies, or similar governmental charges applicable to your purchase, except taxes based on our net income.

8. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us using the contact details provided above, unless a specific cancellation method is stated during checkout.

Unless otherwise expressly stated, cancellation takes effect at the end of the current paid billing period. You will retain access to the paid features until that date, and no further renewal fee will be charged after cancellation.

Cancelling a subscription does not automatically delete your account or your stored content, unless otherwise stated in our retention practices or requested by you where legally applicable.

9. Refunds

Unless required by applicable law or expressly stated otherwise by us in writing, subscription fees are non-refundable once charged.

No partial refunds are owed for unused time, reduced usage, account inactivity, or downgrades taking effect at the next renewal date.

Nothing in these Terms limits any mandatory consumer rights that may apply under the law.

10. Consumer Right of Withdrawal

If you are acting as a consumer residing in the European Union or the European Economic Area, you may generally have the right to withdraw from a distance contract within 14 days from the date of conclusion of the contract, without giving any reason, subject to the legal exceptions applicable to digital services.

If, at the time of purchase, you expressly request immediate supply of the Service during the withdrawal period and acknowledge that you may lose your right of withdrawal once the digital service has been fully performed or has begun in circumstances provided by law, your right of withdrawal may be lost or reduced to the extent permitted by applicable law.

Where required by law, the checkout process or order confirmation will contain the relevant withdrawal information and, where applicable, the express consent and acknowledgment wording.

To exercise a valid right of withdrawal, you must send an unequivocal statement to [CONTACT EMAIL] before the relevant legal deadline.

11. Changes to Prices and Plans

We may change subscription fees, plan structures, included features, usage limits, or billing terms at any time.

Any such changes will not affect the current paid period already purchased, unless required for legal, tax, or regulatory reasons.

For renewals, updated pricing or terms may apply from the next billing cycle after reasonable prior notice, where required by law.

12. License and Permitted Use

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the term of your subscription or authorized use solely for your internal personal or professional use.

You must not:

1. copy, sell, rent, lease, sublicense, distribute, or commercially exploit the Service except as expressly allowed by us;
2. reverse engineer, decompile, disassemble, translate, or attempt to extract source code, except where such restriction is prohibited by law;
3. circumvent technical limitations, security mechanisms, account limits, or usage restrictions;
4. scrape, harvest, crawl, or systematically extract data from the Service without authorization;
5. upload malware, harmful code, or content intended to disrupt or compromise the Service;
6. use the Service unlawfully, fraudulently, misleadingly, or in a way that infringes third-party rights;
7. use the Service to impersonate others or misrepresent affiliation;
8. use the Service to create or operate a competing product or service; or
9. use the Service in a manner that could damage, disable, overload, or impair the platform.

We may monitor compliance with these Terms to the extent necessary to protect the Service, users, legal obligations, and our legitimate interests.

13. User Content and Session Data

“User Content” means any information, data, text, images, visual arrangements, boards, session material, uploads, messages, or other content submitted to or generated within the Service by you or on your behalf.

You retain ownership of your User Content, subject to the rights granted in these Terms.

You grant us a non-exclusive, worldwide, royalty-free license, for the term necessary to provide the Service, to host, store, reproduce, process, adapt, transmit, and display User Content solely for the following purposes:

1. operating and maintaining the Service;
2. providing requested functionalities;
3. ensuring security, backup, and technical support;
4. preventing abuse or unlawful use; and
5. complying with legal obligations.

You represent and warrant that:

1. you have all rights, permissions, and legal bases necessary to upload and use the User Content in the Service;
2. your User Content and use of the Service do not infringe applicable law, confidentiality obligations, image rights, intellectual property rights, data protection law, or any third-party rights; and
3. where User Content includes personal data or sensitive information relating to other persons, you have implemented all required notices, consents, contracts, and safeguards.

You are solely responsible for your User Content and all consequences arising from its upload, use, sharing, publication, or deletion.

14. Prohibited Content and Conduct

You must not use the Service to store, upload, transmit, create, or facilitate content or conduct that:

1. is unlawful, defamatory, threatening, abusive, harassing, hateful, discriminatory, obscene, or fraudulent;
2. infringes privacy, confidentiality, image rights, trade secrets, or intellectual property rights;
3. includes unauthorized personal data, especially sensitive or special-category personal data, without a valid legal basis;
4. exploits or endangers minors or vulnerable persons;
5. promotes violence, self-harm, terrorism, or criminal conduct;
6. contains viruses, malicious code, or harmful components; or
7. violates these Terms or applicable law.

We may remove content or restrict access where we reasonably believe such action is necessary.

15. Data Protection and Confidentiality Responsibilities

The processing of personal data by Cecilios in connection with the Service is described in the Privacy Policy.

If you use the Service to process personal data relating to clients, participants, employees, students, or other individuals, you are independently responsible for ensuring that such processing complies with applicable data protection law.

Depending on the actual service configuration and roles under applicable law, the parties may need a separate data processing agreement (“DPA”). Where legally required and applicable to the service model, the relevant DPA shall govern processing activities.

You must avoid uploading unnecessary personal data, and especially unnecessary health, psychological, or other special-category data, unless you have a clear lawful basis and adequate safeguards.

The fact that infrastructure and data hosting are located in Spain does not relieve you of your own compliance obligations as a user or professional.

16. Intellectual Property

The Service, including the software, code, interface, design, structure, trademarks, logos, trade names, databases, documentation, and all related intellectual property rights, is owned by or licensed to Cecilios and is protected by applicable intellectual property laws.

Except for the limited right of use expressly granted in these Terms, no rights are assigned or transferred to you.

“Cecilios” and associated branding elements may not be used without prior written authorization, except to truthfully identify the Service.

17. Feedback

If you provide suggestions, ideas, comments, or feedback regarding the Service, you grant us the right to use, implement, reproduce, modify, and exploit such feedback without restriction or compensation, provided this does not affect your non-waivable rights.

18. Availability, Maintenance, and Changes to the Service

We aim to keep the Service available and functioning properly, but we do not guarantee uninterrupted, error-free, or permanently available access.

We may carry out maintenance, updates, upgrades, modifications, or changes to features, interface, integrations, limits, design, technical requirements, or supported environments at any time.

We may suspend, restrict, or discontinue all or part of the Service for operational, security, legal, or business reasons.

We are not liable for temporary downtime, delays, interruptions, or loss of access caused by maintenance, telecommunications failures, third-party providers, force majeure, cyber incidents, or circumstances outside our reasonable control.

19. Third-Party Services

The Service may rely on or interoperate with third-party services, such as payment processors, authentication providers, hosting providers, communication tools, analytics, or embedded components.

Those third-party services are subject to their own terms, policies, and technical conditions. We are not responsible for third-party services that we do not control.

We may replace, add, or remove third-party providers at any time.

20. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

We do not warrant that:

1. the Service will meet all your needs or expectations;
2. the Service will always be uninterrupted, secure, or error-free;
3. the results obtained through the Service will be accurate, reliable, clinically valid, therapeutically effective, or fit for a particular purpose; or
4. defects will always be corrected.

No information or guidance provided by Cecilios constitutes medical, psychological, legal, tax, accounting, or professional advice.

You acknowledge that outcomes from sessions conducted using the Service depend on many factors beyond the software itself, including facilitator skill, participant context, human interpretation, and external circumstances.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for wilful misconduct, gross negligence where non-excludable, fraud, death or personal injury caused by negligence where non-excludable, or mandatory consumer rights.

To the maximum extent permitted by law, Cecilios shall not be liable for:

1. indirect, incidental, special, punitive, or consequential damages;
2. loss of profits, revenue, business opportunities, contracts, goodwill, reputation, or anticipated savings;
3. loss, corruption, or inaccuracy of data;
4. business interruption;
5. harm arising from how users conduct sessions, interpret results, or interact with participants;
6. claims between a user and that user’s clients, participants, or third parties; or
7. unauthorized access caused by the user’s failure to safeguard credentials.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service and these Terms shall not exceed the total amount paid by you to Cecilios for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or, if you have not paid anything, fifty euros (€50).

22. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Cecilios, its directors, officers, employees, contractors, and affiliates from and against any claims, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

1. your use of the Service;
2. your User Content;
3. your breach of these Terms;
4. your violation of applicable law; or
5. claims brought by your participants, clients, or third parties in relation to sessions, content, or data processed by you through the Service.

23. Suspension and Termination

We may suspend or terminate your access, in whole or in part, immediately or with notice, if:

1. you breach these Terms;
2. payment is overdue or unsuccessful;
3. we reasonably suspect fraud, abuse, unlawful conduct, or security risks;
4. we are required to do so for legal or regulatory reasons; or
5. continuing to provide the Service is no longer commercially or technically viable.

You may stop using the Service at any time and may terminate your account in accordance with the available account functions or by contacting us.

Upon termination:

1. your right to use the Service ceases;
2. we may disable access to your content after a reasonable period, subject to legal obligations and retention practices; and
3. clauses that by their nature should survive termination shall remain in effect, including those concerning payment, intellectual property, disclaimers, liability, indemnity, governing law, and dispute resolution.

24. Communications

By using the Service, you agree that we may send you communications related to your account, security, transactions, renewals, changes to the Service, or legal notices by email or through the Service.

Operational and legal communications are distinct from marketing communications. You may opt out of marketing communications where required by law, but you may still receive essential service-related notices.

25. Modifications to These Terms

We may amend these Terms from time to time.

The updated version will be posted on the website with a revised “Last updated” date.

If changes materially affect your rights or obligations, we may provide additional notice by email, through the Service, or by another reasonable method.

Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised Terms, unless applicable law requires a different mechanism.

26. Consumer Complaints and Customer Support

For any complaint, incident, billing issue, or contractual question, you may contact us at: Email: [CONTACT EMAIL]

We will handle complaints within a reasonable period and in accordance with applicable consumer law.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain.

If you are contracting as a consumer, nothing in these Terms deprives you of any mandatory protections granted by the consumer laws of your country of residence where such protections apply.

If you are a consumer, disputes may be submitted to the courts that are competent under applicable consumer protection law.

If you are acting for professional, business, or commercial purposes, any dispute arising out of or related to these Terms shall be submitted to the courts of [CITY, COUNTRY], and the parties expressly waive any other jurisdiction that may otherwise apply, to the extent legally permitted.

28. Language

These Terms may be made available in more than one language. In the event of discrepancy, the English version shall prevail, to the extent permitted by law.

29. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

30. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

31. Entire Agreement

These Terms, together with any policies and legal notices expressly incorporated by reference, constitute the entire agreement between you and Cecilios regarding the Service, unless separate written contractual terms apply.